StackAcres is a one-time purchase that unlocks the farming game for the StackChips profile that bought it. This page says when you can get your money back.
You can ask for a full refund within 14 days of buying. You do not need to give a reason. Email support@stackchips.app from the address on your StackChips profile, or include your profile name and the date of the purchase, and we will reply within 3 business days.
Approved refunds go back to the card you paid with, through Stripe. Your bank sets how long it takes to show up, usually 5 to 10 business days.
When a refund is paid, StackAcres access on that profile ends. Your profile, Gold, and farm records are not deleted. If you buy StackAcres again later, your farm is still there.
After 14 days we do not usually refund a StackAcres purchase. If the game did not work as described and you cannot play it, write to us and we will look at it. Where the law where you live gives you a right to a refund, that right stays in place.
Please contact us before you ask your bank to reverse the payment. A reversal or a lost dispute ends your StackAcres access the same way a refund does. If you win a dispute, we restore your access.
A refund is not owed when we suspend or end a profile for cheating, abuse, or breaking the Terms of Service, except where the law requires one.
This policy covers StackAcres only. Gold purchases and support payments are covered by their own disclosures. Nothing here limits your rights under the consumer protection laws that apply to you.